Refund policy
We want customers to feel comfortable purchasing from Bess Harte.
Eligible merchandise may be returned according to the conditions described below.
1. 30-Day Return Period
Customers may request a return within 30 days after delivery.
Please contact our support team before sending any merchandise back.
Products returned without receiving the appropriate instructions may be delayed or sent to the wrong location.
2. Product Condition
To remain eligible for a standard return, merchandise should generally be:
- Unworn outdoors
- Unused beyond reasonable indoor try-on
- Clean
- Undamaged
- Unwashed
- Unaltered
- Free from stains
- Free from noticeable odors
- Complete with accessories originally included
- Returned with original packaging when reasonably possible
For footwear, we recommend trying shoes on indoors on a clean surface.
3. Returns That May Not Qualify
A standard return may be refused when:
- The 30-day return period has expired
- Shoes show outdoor wear
- The product has been damaged after delivery
- Merchandise has been altered
- Important components are missing
- The product contains stains or odors
- The item was clearly identified as Final Sale
- Merchandise is returned to an unauthorized location
Mandatory consumer rights remain unaffected.
4. How to Begin a Return
Email:
Please include:
- Order number
- Customer name
- Email used during checkout
- Product being returned
- Reason for return
For damaged, defective, or incorrect products, please also provide photographs showing the issue.
Our team will review your request and send applicable return instructions.
5. Return Address
Do not automatically send a return to the address printed on the original parcel.
Shipping labels may show a warehouse, logistics provider, or carrier address that is not authorized to process customer returns.
Always use the return destination provided by our customer service team.
Bess Harte cannot guarantee processing or reimbursement for packages sent to an unauthorized location.
6. Return Shipping Costs
Customers are normally responsible for return shipping when the reason for return involves:
- Size preference
- Fit preference
- Color preference
- Change of mind
- Accidental ordering
- Personal preference
If we confirm that an incorrect, damaged, or defective item was originally supplied, we will review the appropriate resolution separately.
7. Return Tracking
We recommend using a trackable shipping service when returning merchandise.
Please keep:
- Tracking number
- Shipping receipt
- Carrier confirmation
until the return has been completed.
We cannot guarantee a refund for a return parcel that does not reach the authorized destination.
8. Return Review
After a return arrives, we may inspect:
- Product condition
- Signs of use
- Packaging
- Missing components
- Damage
- Product identity
If the merchandise does not meet the return conditions, an otherwise eligible refund may be reduced or declined where legally permitted.
9. Refund Method
Approved refunds are generally issued to the original payment method.
After we submit the refund, your bank or payment provider may require additional business days to display the funds.
Processing time is determined by the financial institution.
10. Original Shipping Fees
Original shipping fees are generally non-refundable for standard customer-choice returns.
Exceptions may apply if:
- The wrong item was shipped
- The product arrived damaged
- A verified defect existed upon delivery
- Applicable law requires reimbursement
11. Incorrect Merchandise
If you receive a product, size, or color different from your order confirmation, contact:
Please include your order number and clear photographs of the item and relevant labels.
12. Damaged or Defective Products
If merchandise arrives damaged or defective, contact us before extensive use.
Please provide:
- Order number
- Description of the problem
- Full-product photograph
- Close-up photographs
- Packaging photographs where relevant
Please retain the packaging until your request has been reviewed.
13. Exchanges
Direct exchanges depend on product availability and may not always be available.
If another size, color, or style is needed, our support team may recommend returning the original product and placing a new order.
14. Cancellations
To request an order cancellation, email:
as soon as possible.
We will attempt to assist before fulfillment progresses.
Once an order has entered processing, packing, or shipment, cancellation may no longer be available.